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Close and reopen the app, confirm you have an internet connection, and install the latest version from the App Store or Google Play.
Becoming Embody New Identity support
How can we help?
Find quick answers below or contact our support team. Include the app name, device model and operating-system version so we can help faster.
Email supportAccount access
Check that you are using the email address registered with the app. If sign-in continues to fail, contact us from that email address.
Purchases and coins
Purchases are processed by Apple or Google. Send us the store, approximate purchase time and non-sensitive receipt details. Never email payment-card information.
Scores and leaderboard
Allow a moment for your latest game to sync. Check your connection and sign back in before reporting a missing score or incorrect coin balance.
Before contacting us
Helpful information to include
- Your app: Becoming Embody New Identity
- iPhone, iPad or Android device model
- iOS or Android version
- App version, if visible
- A clear description of what happened
- A screenshot with sensitive information removed
Frequently asked questions
Common requests
How do I request deletion of my account and data?
Email contact@apptimistapps.com from the address connected to your account. State that you want the Becoming Embody New Identity account and associated data deleted. We may ask you to verify ownership before processing the request.
How do I report an inappropriate display name?
Email us with the display name and enough leaderboard context to identify the entry. Do not include another player’s private information.
Can you issue an App Store or Google Play refund?
Apple and Google process payments and normally handle refund requests through their own purchase-history and support systems. We can help investigate whether in-app content was credited.
How quickly will support respond?
We aim to acknowledge support requests within two business days. Complex account, purchase or data requests may require additional verification and investigation.
Still need help?
Talk to Apptimist Apps
Support is provided by Apptimist Apps Ltd at contact@apptimistapps.com.